Privacy policy

Privacy Policy

Last updated: 01 January 2026

The ISEL™ Commitment

At ISEL™, we view privacy as a discipline. We respect the sanctity of your personal information just as we respect the quality of our materials. We are committed to maintaining the trust and confidence of our visitors and clients. We do not sell, rent, or trade email lists with other companies and businesses for marketing purposes.

This Privacy Policy describes how ISEL™ (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from isel.com.au, or otherwise communicate with us (collectively, the “Services”).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal and regulatory obligations. When updates are made, we will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any additional steps required under applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources. The type of information collected and how it is used depends on how you interact with us. In addition to the specific purposes outlined below, we may use your information to:

  • Communicate with you regarding your order or account.
  • Provide, maintain, and improve our Services.
  • Process transactions and fulfil orders.
  • Comply with legal and regulatory obligations.
  • Protect the security and integrity of the Site and our customers.

What Personal Information We Collect

1. Information We Collect Directly From You

  • Contact details: Name, billing address, shipping address, phone number, email address.
  • Order information: Order details, payment confirmation, delivery information.
  • Account information: Username, password, and related security details.

2. Information We Collect Automatically

We may automatically collect certain information about your use of the Services through cookies, pixels, and similar technologies. This may include device type, browser type, IP address, and interaction data.

3. Information From Third Parties

We may receive information about you from third parties, including service providers (e.g., Shopify), payment processors, and analytics providers.

Mobile Terms of Service (SMS/MMS)

By consenting to ISEL™ SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list.

Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.

How We Disclose Personal Information

We treat your data with discretion. We may disclose personal information to specific third parties only when necessary for the operation of our business:

  • Vendors and Service Providers: Payment processors, fulfilment partners, IT providers, and shipping carriers.
  • Business Partners: For the purpose of marketing or functionality.
  • Legal Authorities: Where required by law.

Disclosures in the Past 12 Months

  • Identifiers (e.g., name, email): Shared with vendors, business, and marketing partners.
  • Commercial Information (e.g., orders): Shared with vendors, business, and marketing partners.
  • Usage Data (e.g., browsing activity): Shared with vendors, business, and marketing partners.

We do not sell sensitive personal information and do not use it to infer characteristics about you.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site performance, and deliver relevant content. You can manage cookies through your browser settings. Our Site recognises the Global Privacy Control (GPC) signal, allowing you to opt out of certain data uses where applicable.

Security and Retention

We take reasonable measures to protect your personal information. We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data, or to opt out of marketing communications.

Contact The Concierge

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.

  • Website: ISEL.COM
  • Email: support@isel.com.au
  • Address: Melbourne, Australia
  • Phone: 1800 652 001