Privacy Policy

Last updated: 27 July 2026

The ISEL Commitment

At ISEL, we view privacy as a discipline. We respect the sanctity of your personal information just as we respect the quality of our materials. We are committed to maintaining the trust and confidence of our visitors and clients.

We do not sell or rent your personal information. We do share limited information with service providers and advertising partners in order to operate our business and to show you relevant advertising, as described below. Depending on where you live, some of that sharing may be treated as a "sale" or "sharing" under local law, and you may opt out at any time.

This Privacy Policy describes how ISEL (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from isel.com.au, or otherwise communicate with us (collectively, the "Services").

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations. When updates are made, we will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any additional steps required under applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources. In addition to the specific purposes outlined below, we may use your information to communicate with you regarding your order or account; provide, maintain, and improve our Services; process transactions and fulfil orders; comply with legal obligations; and protect the security and integrity of the Site and our customers.

What Personal Information We Collect

Information you provide directly: Your name, billing and shipping address, phone number, email address, order details, payment confirmation, and account information such as username and related security details.

Information we collect automatically: Certain information about your use of the Services through cookies, pixels, and similar technologies, which may include device type, browser type, IP address, and interaction data.

Information from third parties: We may receive information about you from service providers such as Shopify, payment processors, and analytics providers.

SMS Marketing

By consenting to ISEL SMS marketing at checkout, you agree to receive recurring text notifications about your order, including abandoned checkout reminders, text marketing offers, and transactional messages. We send marketing messages in accordance with the Spam Act 2003 (Cth). Message frequency varies and consent is not a condition of purchase. Reply STOP to any message to unsubscribe.

How We Disclose Personal Information

We treat your data with discretion. We may disclose personal information to specific third parties only when necessary for the operation of our business:

• Vendors and service providers: payment processors, fulfilment partners, IT providers, and shipping carriers.
• Marketing and analytics partners: for the purpose of advertising and measuring the performance of our Services.
• Legal authorities: where required by law.

We do not sell sensitive personal information, and we do not use it to infer characteristics about you.

Overseas Disclosure

Some of the service providers we rely on store or process personal information outside Australia. These include our e-commerce platform, payment processors, email and reviews providers, and analytics and advertising partners. The countries in which these recipients are likely to be located include the United States, Canada, Ireland and Singapore.

Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site performance, and deliver relevant content. You can manage cookies through your browser settings.

Security and Retention

We take reasonable measures to protect your personal information. We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data, or to opt out of marketing communications. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact The Concierge

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.

RBS Ecom Pty Ltd trading as ISEL OFFICIAL
ACN 686 253 501 | ABN 60 686 253 501
Website: isel.com.au
Email: support@isel.com.au
Phone: 1800 652 001
Melbourne, Victoria, Australia